Job Description

Job description - Manage cases and facilitate communication between clients and resolver groups. - Use ticketing tools to record and categorize received cases, and take immediate action to restore the service. - Interact directly with clients through ticketing tools and emails to resolve issues with products and platforms, and ensure compliance with service-level agreements. - Keep users informed about the status of their cases at agreed intervals, and provide initial investigation and diagnosis for all cases. - The candidate should be able to think creatively in situations where standard processes do not lead to a resolution. - Ability to independently manage production to prevent escalations. - Ability to work under pressure with clients and internal stakeholders in a live production environment. Required Qualifications:

Key Responsibilities

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Skill & Experience

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